Shipping & Returns

Simple Shipping & a 30-Day Guarantee

We know you may be ordering music for an upcoming Sunday or church service. We work to get physical orders on their way quickly, while MP3 downloads are available electronically without waiting for the mail. And if our accompaniment isn't the right fit for your congregation, just let us know within 30 days.

We ship physical CD and USB flash drive orders through the U.S. Postal Service (USPS). We usually have orders packaged and on their way by the next business day.

Available shipping choices are shown during checkout. Even when an order qualifies for free shipping, you may choose another available USPS option if you would prefer a different delivery speed.

USPS delivery times can vary, particularly around holidays and severe weather, so please allow extra time if you are ordering for a specific Sunday or church event.

MP3 downloads don't require physical shipping. After checkout, your music is delivered electronically so you can download the files to your computer and transfer them to a compatible phone, tablet, or other playback device.

If you have trouble downloading or opening your files, please contact us. We're happy to help you get everything working.

We want the accompaniment to work well for your church. Try it with your congregation for up to 30 days. If it simply isn't the right fit, contact us and we'll refund your order.

We generally do not require you to ship CDs or other physical products back to us. We don't want you spending money on return postage just to receive your refund. If returning the items happens to be convenient for you, you're certainly welcome to send them back, but please don't feel that you have to.

For MP3 downloads, we use the same common-sense approach. If you receive a refund, we simply ask that you delete the downloaded files and discontinue using or copying the recordings.

We appreciate the trust our customers place in us, and we extend that same trust in return.

Ordered the Wrong Version? No Problem.

Accidentally ordered High Keys when you really needed Low Keys? Chose Piano & Organ Duet when you meant to order Solo Piano? Just contact us. We'll be happy to send the version you intended to order at no additional charge. These mix-ups don't happen often, and we'd much rather make it right and help your church get the accompaniment it needs.

Damaged or Defective Order?

If a CD or USB flash drive arrives damaged or defective, please contact us. We'll replace it at no additional cost, and you generally won't need to return the damaged item.

Questions About an Order?

We're happy to help.
Call Steve at 616-681-1037 or visit our Contact Us page.